Delivery Information

Client Responsibilities:

  • Let us know if you are no longer eligible for our services. Please review our eligibility requirements below:

    • At least 60 years old

    • Homebound or no longer able to drive independently 
    • Live alone and/or no one able/willing to prepare meals for you
    • A physical and/or mental health condition is making it hard for you to prepare your meals

If at any point, you would like to be removed from our routes and stop receiving meals, please let us know as soon as possible so that we may move a potential recipient off of our waitlist. 

  • Be home for meal delivery between the hours of 10:00AM and 12:00 Noon.

    If you know you will not be home to receive your delivery, please call Meals on Wheels by 4:00PM the day before delivery to cancel a meal. If you would still like to receive a meal that day but do not have a cooler available, please let us know so that we may provide you with a cooler and ice packs to keep your meal safe to eat when you return. 

  • Be courteous to Meals on Wheels volunteers and staff.

Meals on Wheels Responsibilities:

  • To provide nutritiously balanced meals following food safety guidelines.
  • To inform clients of meal delivery protocol and support clients with a variety of resources as needed.
  • To offer a voluntary opportunity for recipients to donate towards their meals quarterly per federal, state, and local grant requirements.
  • To provide notification and reason for meal cancellation if initiated by Meals on Wheels.
  • To follow HIPPA and Civil Rights guidelines.
  • To provide a quality, caring service to all recipients.

Meals May Not Be Delivered for the Following Reasons:

  • There is no volunteer available to deliver the meal.  If this is the case, MOW staff will likely deliver.
  • Due to inclement weather.  When Haywood County Schools close FOR WEATHER, there is no meal delivery that day.  Check WLOS Channel 13 for accurate updates.
  • The bill is not paid within one month.
  • There is no answer at the door or after an an attempted phone call, and there is no cooler placed outside.
  • There is no cooler with ice/ice pack at your door to leave meal in if client is away.


  • Call the Meals on Wheels office at 828-356-2442 before 4:00PM the day before to cancel your meal. 

  • Cooler with ice/ice packs may be left for meal delivery during scheduled appointments with but not main form of delivery.
  • Individual tastes vary greatly!  However, if you are getting more nutrition with the meal than without, it’s likely a good match. We value your feedback, and encourage all recipients to let us know how we are doing! We send out formal feedback requests at time of delivery throughout the year, but if you would like to let us know prior, please click here to take our survey! 
  • Clients whose meals are being paid for by any of our funding sources are invited to donate towards their meal cost.  Donations can be mailed to Haywood County Meals on Wheels - 157 Paragon Parkway – Clyde, NC 28721.

If you are able to contribute something, WE THANK YOU!